WordPress AMC & Maintenance Retainer
Structured, staging-first WordPress maintenance for NGOs, foundations, and social enterprises.
# WordPress AMC & Maintenance Retainer — Service Manual
This service manual defines the operational structure, deliverables, tools, and SLA commitments for our WordPress Annual Maintenance Contract (AMC) Retainer, tailored specifically for NGOs, public foundations, and mission-driven organizations operating production WordPress websites.
> Core Principle: We do not patch live websites. Every change — no matter how minor — passes through a fully isolated staging environment before it reaches your visitors. This single operational boundary eliminates the most common causes of live website regressions.
1. Why WordPress Maintenance Is a Specialized Operation
WordPress powers approximately 43% of all websites globally, which makes it the single largest attack surface on the internet. An unmanaged WordPress installation becomes operationally risky within weeks:
| Risk Factor | Consequence Without AMC |
|---|---|
| Outdated plugins with known CVEs | Active exploit entry points within 24–72 hours of disclosure |
| Unvalidated core upgrades | PHP compatibility breaks, admin dashboard lockouts |
| No staging environment | Every update is a live gamble with donor/beneficiary-facing pages |
| No offsite backup | A server failure becomes a complete data loss event |
| No consent management | DPDP Act 2023 non-compliance — legal exposure for the organization |
| No monitoring | You learn your site is down when a donor calls to report it |
Our AMC retainer eliminates every one of these risk factors through a structured, documented, and verifiable operations framework.