Enterprise Request Management System (WordPress Plugin)

# Enterprise Request Management System (WordPress Plugin)

A full-featured enterprise WordPress plugin for managing client requests with pricing calculation, workflow states, admin dashboard, client portals, and secure token-based access control.

Purpose

Enterprise businesses need systematic request handling:

Client submission — Web form for new requests
Pricing calculation — Auto-calculate based on request type/priority
Workflow management — Track status through lifecycle
Admin dashboard — Full management interface
Client portal — Secure access for clients to view their requests
Kanban view — Visual workflow management

Architecture

Parsing system architecture diagram...

Core Shortcodes

Shortcode	Purpose
`[erms_request_form]`	Public request submission form
`[erms_admin_dashboard]`	Admin management interface
`[erms_client_portal]`	Client access via token

Request Form Features

php

function erms_render_request_form() {
    ob_start();
    ?>
    <form id="erms-request-form" class="erms-form">
        <div class="form-group">
            <label>Name *</label>
            <input type="text" name="client_name" required>
        </div>
        
        <div class="form-group">
            <label>Email *</label>
            <input type="email" name="client_email" required>
        </div>
        
        <div class="form-group">
            <label>Organization</label>
            <input type="text" name="organization">
        </div>
        
        <div class="form-group">
            <label>Website URL</label>
            <input type="url" name="website_url">
        </div>
        
        <div class="form-group">
            <label>Request Type *</label>
            <select name="request_type" id="erms-request-type" required>
                <option value="">Select Type</option>
                <option value="development">Development</option>
                <option value="design">Design</option>
                <option value="content">Content</option>
                <option value="maintenance">Maintenance</option>
            </select>
        </div>
        
        <div class="form-group">
            <label>Priority *</label>
            <select name="priority" required>
                <option value="low">Low</option>
                <option value="medium">Medium</option>
                <option value="high">High</option>
                <option value="urgent">Urgent</option>
            </select>
        </div>
        
        <div class="form-group">
            <label>Project Details *</label>
            <textarea name="details" rows="5" required></textarea>
        </div>
        
        <div class="erms-price-estimate">
            <h4>Estimated Cost: <span id="erms-estimated-price">₹0</span></h4>
        </div>
        
        <button type="submit" class="btn btn-primary">Submit Request</button>
    </form>
    <?php
    return ob_get_clean();
}

Admin Dashboard Features

php

function erms_render_admin_dashboard() {
    if (!current_user_can('manage_options')) {
        return '<p>Access denied.</p>';
    }
    
    ob_start();
    ?>
    <div id="erms-admin-app" class="erms-admin-container">
        <!-- Navigation -->
        <div class="erms-nav">
            <button data-view="requests" class="active">Requests</button>
            <button data-view="clients">Clients</button>
            <button data-view="pricing">Pricing</button>
            <button data-view="settings">Settings</button>
            <button data-view="export">Export/Import</button>
        </div>
        
        <!-- Requests View -->
        <div id="erms-requests-view" class="erms-view">
            <div class="erms-stats-row">
                <div class="erms-stat-card">
                    <span class="stat-value" id="erms-count-pending">0</span>
                    <span class="stat-label">Pending</span>
                </div>
                <div class="erms-stat-card">
                    <span class="stat-value" id="erms-count-progress">0</span>
                    <span class="stat-label">In Progress</span>
                </div>
                <div class="erms-stat-card">
                    <span class="stat-value" id="erms-count-completed">0</span>
                    <span class="stat-label">Completed</span>
                </div>
            </div>
            
            <!-- List/Kanban Toggle -->
            <div class="erms-view-toggle">
                <button class="toggle-btn" data-view-type="list">List</button>
                <button class="toggle-btn" data-view-type="kanban">Kanban</button>
            </div>
            
            <!-- Kanban Board -->
            <div id="erms-kanban" class="erms-kanban">
                <div class="kanban-column" data-status="pending">
                    <h3>Pending Review</h3>
                    <div class="kanban-cards"></div>
                </div>
                <div class="kanban-column" data-status="in_progress">
                    <h3>In Progress</h3>
                    <div class="kanban-cards"></div>
                </div>
                <div class="kanban-column" data-status="completed">
                    <h3>Completed</h3>
                    <div class="kanban-cards"></div>
                </div>
            </div>
        </div>
    </div>
    <?php
    return ob_get_clean();
}

Client Portal Features

php

function erms_render_client_portal() {
    $token = $_GET['token'] ?? '';
    
    if (!$token) {
        return '<p>Access token required. Please use your unique access link.</p>';
    }
    
    // Validate token
    $client = erms_validate_client_token($token);
    
    if (!$client) {
        return '<p>Invalid or expired access token.</p>';
    }
    
    // Get client requests
    $requests = erms_get_client_requests($client->ID);
    
    ob_start();
    ?>
    <div class="erms-client-portal">
        <h2>Welcome, <?php echo esc_html($client->client_name); ?></h2>
        
        <table class="erms-requests-table">
            <thead>
                <tr>
                    <th>Request ID</th>
                    <th>Type</th>
                    <th>Priority</th>
                    <th>Status</th>
                    <th>Submitted</th>
                    <th>Actions</th>
                </tr>
            </thead>
            <tbody>
                <?php foreach ($requests as $request): ?>
                <tr>
                    <td>#<?php echo $request->ID; ?></td>
                    <td><?php echo ucfirst($request->request_type); ?></td>
                    <td><span class="priority-<?php echo $request->priority; ?>"><?php echo ucfirst($request->priority); ?></span></td>
                    <td><span class="status-<?php echo $request->status; ?>"><?php echo ucfirst($request->status); ?></span></td>
                    <td><?php echo date('M j, Y', strtotime($request->post_date)); ?></td>
                    <td><button class="view-details" data-id="<?php echo $request->ID; ?>">View</button></td>
                </tr>
                <?php endforeach; ?>
            </tbody>
        </table>
    </div>
    <?php
    return ob_get_clean();
}

Pricing Configuration

php

// Pricing stored in options
function erms_get_pricing() {
    return get_option('erms_pricing', [
        'development' => [
            'low' => 5000,
            'medium' => 10000,
            'high' => 20000,
            'urgent' => 35000
        ],
        'design' => [
            'low' => 3000,
            'medium' => 7500,
            'high' => 15000,
            'urgent' => 25000
        ],
        'content' => [
            'low' => 2000,
            'medium' => 5000,
            'high' => 10000,
            'urgent' => 18000
        ],
        'maintenance' => [
            'low' => 1500,
            'medium' => 3500,
            'high' => 7000,
            'urgent' => 12000
        ]
    ]);
}

function erms_calculate_price($request_type, $priority) {
    $pricing = erms_get_pricing();
    return $pricing[$request_type][$priority] ?? 0;
}

Request Lifecycle

code

New → Pending Review → In Progress → Completed
                ↓                    ↑
            Rejected             On Hold

Database Schema

Table	Purpose
wp_posts (CPT: erms_request)	Main request storage
wp_postmeta	Request metadata
wp_erms_clients	Client records with tokens
wp_options (erms_pricing)	Pricing configuration

Features Summary

Public request form with price estimation
Admin SPA dashboard with Vue.js
Kanban board for workflow visualization
Client management with access tokens
Pricing configuration per request type/priority
Export/Import functionality
Activity logging

Architecture Feedback

Spotted a potential optimization or antipattern? Let me know.